Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of many of our products, in order for us to deal with any complaints we ask that they are brought to our attention within 48 hours. If any flowers arrive damaged, die, or wilt within 48 hours, as long as the care instructions have been followed we advise you to take a digital photo has been taken and emailed to us via our contact page. Or alternatively you can return the flowers back to the florist. We will always endeavour to reach an agreement with the recipient for either a replacement or refund depending on the nature of the complaint.

Events beyond our control

We shall have no liability to you for any failure to deliver products  you have ordered or any delays in doing so, or any defects to products by an event or circumstance beyond our reasonable control without limitations such as floods, fires, explosions or accident.