Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of many of our products, in order for us to deal with any complaints we ask that they are brought to our attention within 48 hours. If any flowers arrive damaged, die, or wilt within 48 hours, as long as the care instructions have been followed we advise you to take a digital photo, once this has been taken and emailed to us via our contact page. Or alternatively you can return the flowers back to the florist. We will always endeavour to reach an agreement with the recipient for either a replacement or refund depending on the nature of the complaint.
Events beyond our control
We shall have no liability to you for any failure to deliver products you have ordered or any delays in doing so, or any defects to products by an event or circumstance beyond our reasonable control without limitations such as floods, fires, explosions or accident.
Weddings and Events
Once an event has been confirmed, we order flowers, reserve sundries, book staff and may refuse to supply other clients wishing to book our services. To compensate for costs incurred and loss of profits, charges may be applied for cancellation of a confirmed event.
Cancellations must be received in writing and the date of receipt will determine the cancellation charge applicable.
Once a deposit has been placed, it is non-refundable. We reserve the right to charge 10% of your order value should you wish to cancel.
For weddings or events cancelled within 28 days prior to the date of said event, we reserve the right to charge up to 50% of the most recent quotation.
For weddings or events cancelled within 14 days prior to the date of said event, we reserve the right to charge up to 75% of the most recent quotation.
For weddings or events cancelled within 7 days prior to the date of said event, we regret that 100% of the final payment will be lost.